Refund Policy
Effective Date: 09/04/2025
At detoxpowder.in, we are committed to delivering high-quality products and ensuring customer satisfaction. However, if you are not fully satisfied with your purchase, please refer to the following refund policy for guidance.
1. Refund Eligibility
We offer a refund for products that meet the following conditions:
The product is damaged, defective, or not as described.
The product is unused and unopened.
The request for a refund is made within 7 days of receiving the product.
2. Non-Refundable Items
The following items are non-refundable:
Products that have been opened or used.
Items purchased on sale or with any promotional discount.
Gift cards or items marked as “final sale.”
3. Refund Process
To initiate a refund request, please follow these steps:
Contact Us: Email us at support@himalayan.detoxpowder.in within 7 days of receiving the product.
Provide Order Details: Include your order number, a photo of the product, and a brief description of the issue.
Approval: Once we review your request, we will confirm if your product is eligible for a refund. If approved, we will provide instructions on how to return the product.
Return: Ship the product back to us. The item must be in original condition, unopened, and in its original packaging.
Refund Issuance: Once we receive the returned product, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.
4. Shipping Costs
Return Shipping: Customers are responsible for paying return shipping costs unless the product is damaged, defective, or incorrect.
Original Shipping: Shipping fees paid for the original order are non-refundable unless the product is damaged or incorrect.
5. Processing Time
Refunds are typically processed within 7-10 business days once we have received the returned product. You will receive an email confirmation once the refund has been processed.
6. Exchanges
If you wish to exchange your product for a different size, color, or variant, please contact us at support@himalayan.detoxpowder.in. Exchanges are subject to product availability and our return guidelines.
7. Customer Support
If you have any questions or concerns regarding our refund policy or the process, please contact us:
Email: support@himalayan.detoxpowder.in
Website: www.detoxpowder.in
We are here to assist you and ensure your experience with The Himalayan Detox is positive.
